Terms & Conditions
Effective Date: 01 Aug 2024
1. Introduction
Welcome to the Rwanda Mountain Tea website (“Website”). By accessing and using our Website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully. If you do not agree with any part of these terms, you must not use our Website.
2. Use of the Website
2.1 Eligibility: You must be at least 18 years old to use this Website. By using this Website, you represent and warrant that you are at least 18 years old.
2.2 Account Registration: To access certain features of the Website, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account password and for any activities or actions under your account.
3. Products and Orders
3.1 Product Information: We strive to display accurate product information on our Website. However, we do not warrant that the product descriptions, images, or other content are accurate, complete, reliable, current, or error-free.
3.2 Orders: All orders placed through our Website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or issues identified by our fraud detection processes.
3.3 Pricing and Payment: All prices on our Website are listed in [currency] and are subject to change without notice. We accept various payment methods, including credit/debit cards, PayPal, and mobile money (Momo). By providing payment information, you represent and warrant that you are authorized to use the designated payment method.
3.4 Shipping: We offer worldwide shipping. Shipping costs and delivery times vary based on the destination. You will receive a tracking number once your order has been shipped. We are not responsible for delays caused by the shipping carrier or customs clearance.
4. Returns and Refunds
4.1 Return Policy: If you are not satisfied with your purchase, you may return the item(s) within 14 days of receipt for a refund or exchange, subject to certain conditions. The item(s) must be returned in their original condition and packaging. Please contact our customer service team at sale@rwandamountaintea.com to initiate a return.
4.2 Refunds: Once we receive and inspect your returned item(s), we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.
5. Intellectual Property
All content on this Website, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of Rwanda Mountain Tea or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. Unauthorized use of any content on this Website is strictly prohibited.
6. User Conduct
You agree not to use the Website for any unlawful purpose or any purpose prohibited under these Terms & Conditions. You agree not to use the Website in any way that could damage, disable, overburden, or impair the Website or interfere with any other party’s use and enjoyment of the Website. Prohibited activities include, but are not limited to:
- Hacking, spreading viruses, or any other activities that could damage the Website.
- Harassing, threatening, or abusing other users.
- Posting or transmitting unauthorized commercial communications (such as spam).
7. Limitation of Liability
To the fullest extent permitted by law, Rwanda Mountain Tea shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
- Your use of or inability to use the Website.
- Any unauthorized access to or use of our servers and/or any personal information stored therein.
- Any interruption or cessation of transmission to or from the Website.
- Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Website by any third party.
8. Indemnification
You agree to indemnify, defend, and hold harmless Rwanda Mountain Tea and its officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, liabilities, expenses, damages, and costs, including reasonable attorneys’ fees, arising out of or relating to your use of the Website or any violation of these Terms & Conditions.
9. Changes to the Terms & Conditions
We reserve the right to modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website following the posting of revised Terms & Conditions means that you accept and agree to the changes.
10. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Rwanda, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Kigali, Rwanda for the resolution of any disputes.
11. Contact Us
If you have any questions or concerns about these Terms & Conditions, please contact us at:
Rwanda Mountain Tea
Email: info@rwandamountaintea.com
Phone: +250 788 305 845
Address: Street KG 438, Kinyinya – Gasabo
