Privacy policy
Effective Date: 01 Aug 2024
1. Introduction
Welcome to Rwanda Mountain Tea. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, https://rwandamountaintea.com, and purchase our products.
2. Information We Collect
Personal Information: We may collect personal information that you provide to us when you register on the Website, place an order, subscribe to our newsletter, or contact us. This information may include your name, email address, mailing address, phone number, and payment information.
Non-Personal Information: We may collect non-personal information about you when you interact with our Website. This information may include your browser type, operating system, IP address, and browsing behavior.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and fulfill your orders, including sending you emails to confirm your order status and shipment details.
- Customer Support: To respond to your inquiries and provide customer support.
- Marketing: To send you promotional materials and newsletters if you have opted in to receive them.
- Improvement: To improve our Website, products, and services based on your feedback and usage patterns.
- Legal Compliance: To comply with legal obligations and protect our rights.
4. How We Share Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Website, conducting our business, or providing services to you. These parties are obligated to keep your information confidential and use it only for the purposes we specify.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owner.
5. Security
We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include secure socket layer (SSL) technology to encrypt sensitive information during transmission and regular security assessments of our systems.
6. Cookies
Our Website uses cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s systems to recognize your browser and capture and remember certain information. You can choose to disable cookies through your browser settings, but doing so may affect the functionality of our Website.
7. Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
- Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
8. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our Website with the updated effective date. Your continued use of the Website after such changes constitutes your acceptance of the new Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Rwanda Mountain Tea
Email: info@rwandamountaintea.com
Phone: +250 788 305 845
Address: Street KG 438, Kinyinya – Gasabo
